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I CAN'T WAIT!

When will my order arrive? And other FAQs.

 

The Colour Edit has come to the UK for Christmas and I've brought a stash of stock to fulfil any orders while I'm here. As a result, not all the FAQs below are strictly true
(for the next 3 weeks only... forgive me). If in doubt drop me an email at hola@thecolouredit.com. EU shop to open again on January 5th.

 

REALLY, I CAN’T WAIT!
WHEN WILL I RECEIVE MY ORDER?

Eeeek, it’s on its way. Almost! I do my best to get orders out as fast as possible and can normally be seen racing down to the local Correos (that’s the Post Office in Spanish) within 2 working days of receiving your order. Deliveries within Spain normally take up to 3 working days, so you should have it within a week. Deliveries to the rest of Europe normally take between 4 and 8 working days. Any delays past that please drop me an email at hola@thecolouredit.com.

HOW MUCH IS POSTAGE?

If you live in Spain and you spend more than €30 it’s free! It's also free to collect from my home if you are a fellow Barcelona resident. Otherwise standard shipping (tracked) is €4.70 per order. If you live abroad read on...

DO YOU SHIP INTERNATIONALLY?

While we would love to pop my little splashes of happiness on a magic carpet and fly them to every corner of the globe with no extra charge, sadly I can't quite make that happen (yet). Right now I am just making tracked deliveries in Spain and the EU. Yes, UK friends, Brexit is that little thorn in my side. Watch this space for any changes!

WHAT TYPE OF PAYMENT DO YOU TAKE?

At the moment we are only taking debit and credit card payments. Paypal and bank transfers may be added down the line. I did ask the bank manager about I Owe Yous but sadly it was a flat no. Sorry about that. If you have any problems with payment please email hola@thecolouredit.com.

DO YOU HAVE A SHOP?

Not a physical one, although my husband would probably tell you our home feels like a shop at times! From time to time you may spy our bling in some of the lovely Barcelona boutiques and we always love hearing from interested stockists.

DO YOU ACCEPT RETURNS?

While most companies do not accept returns for earrings, we are not like most companies. Here at The Colour Edit we are completely committed to delivering splashes of happiness with every purchase made. If for any reason your purchase doesn’t make you want to do a little happy dance then please let us know why - email hola@thecolouredit.com and we will arrange a refund or exchange.

I CAN'T CHOOSE FROM YOUR AMAZING DESIGNS. BEST LET MY FRIEND DECIDE. SO DO YOU DO GIFT CARDS?

Yes, of course! Go to the eGift Card page, and purchase one through the standard purchase process. You'll receive an email with a unique code for your friend to shop, shop, shop!

HOW DO YOU COME UP WITH THE DESIGNS?

Ooooh good question. I like it. A lot of the inspiration for the early designs came to me when I was feeding my youngest daughter with lots of time to think (yep, 2am feeds in a dark room inspired me with colour images!) Today, I take a lot of inspiration from artwork, shopping for pieces (or just having a cheeky scroll on Insta), and seeing shapes and colours in my everyday life.

CAN I ADD A GIFT BOX?

We already have! Every single purchase at The Colour Edit is a gift - it’s either a gift for someone else, or it’s a gift for you. We send all of our goodies in rustic recycled brown paper gift boxes (that are also recyclable) because to us every single one is a gift.

HOW CAN I CONTACT YOU?

Here at The Colour Edit it makes us happy talking to our customers so we want to make it as easy as possible for you. We're available by email at hola@thecolouredit.com or on Instagram @thecolouredit_.